BestPro

Issues with postage service Hi everyone, I wants to ask how you handle the situa…


📬Issues with postage service
Hi everyone,
I wants to ask how you handle the situation.
I send my parcels usually with hermes whichnworls fine, but the letter are send with Royal mail.
I had multiple occasions where I had even paid for 24h delivery and my envelope got stuck in a warehouse down the delivery chain for 5 days.
Royal mail says it is because stuff needs to self isolate and it is ‘circumstances beyond their control’.
Unfortunately that doesn’t help me with my customers and they are getting mad.

I honestly don’t know what to answer some of them anymore, and the damage to my business is huge. I explain what happens, give tracking numbers etc. Even when they get the same information from Royal mail, they still come back to me and want me to ‘sort it out immediately’.







Source