How would you respond?
Some background: my shop sells digital downloads for real estate and Airbnb. It takes quite some time for me to decide on a design and font + I do custom orders so I can technically create their signs for them. However, I usually charge a much higher cost for custom orders than the existing digital downloads listed for sale in my shop. They did make a purchase already so I would feel bad for flat out saying no to their request. Also would feel like I’m not providing the best customer service I possibly can.
Appreciate you all for your input!!